Contact Us


Please visit us at

US Headquarters

Hours: Monday-Friday, 9:00am to 6:00pm CST
Telephone: (210) 370-8000

US Sales

Hours: Monday-Friday, 8:00am to 7:00pm CST
Telephone: 800-368-5441 (US)
Fax: 210-370-8002 24-hrs day

Postal Mail

NewTek, Inc.
Attn: Customer Service
5131 Beckwith Blvd.
San Antonio, TX 78249

Customer Support

United States

Customer SupportSupport Request Form

Video Product Support:

Monday-Friday, 8:30am to 7:00pm CST 
  Saturday and Sunday, 10:00am to 2:00pm CST

Video Product Support Telephone: (US) 800-862-7837
  (Outside US) +1-210-370-8452  Fax: 210-370-8001
Video Product Support

LightWave General Support:
LightWave Support

Asia Pacific Region

Please contact your reseller for local support and service.
NewTek USA

Europe (excl. British Isles and Nordic
Countries), Turkey and South Africa

Provided by 3D Storm
  Hours: Monday-Friday, 9:30 to 17:30 CET (GMT +1)
  Telephone: +33 (0) 557-262-262  Fax: +33 (0) 557-262-261

British Isles and Nordic Countries

Provided by DigiBox
  Hours: Monday-Friday, 10:00 to 17:30 GMT
  Telephone: +44 (0) 1582 469555


Provided by NMP Solutions
  Hours: Sunday-Thursday, 9:30 to 17:00 IST (UTC+2)
  Telephone: +972-3-648 2345 Fax: +972-3-736 4111

Middle East

Provided by MediaCast
  Hours: Sunday-Thursday, 9:00 to 18:00 GST (UTC+4)
  Telephone: +971 4 3232933