NewTek Limited Warranties and Return Policy

All NewTek products come with an End User License Agreement and Limited Warranty. Please
read it carefully before installing and/or using the hardware or software.

For your convenience, a sample License, Software, and Hardware warranty form is here,
however, the License and Limited Warranty that came with your product at the time of purchase
governs the rights and liabilities, not this sample, and you should refer to it.

A sample of NewTek’s Content License can be found here. Likewise, it does not control the
rights, as the License that came with your product defines the rights and liabilities of the parties.

The following outlines the procedure in fulfilling the warranties for those incredibly rare times
that a NewTek product needs to be returned.

Defective Product Return Policy

NewTek Limited Warranties provide generally a 90 day limited warranty period for
Software, and One (1) year for Hardware, as set forth in the respective Warranties above.
If you believe the product is defective, Contact NewTek Technical Support at 210-341-8444 or
via email at tech@newtek.com for confirmation. When you contact us via phone, if appropriate
and the product is defective and the warranty applies, we will issue a Return Material
Authorization (RMA) Number for you to include with your return.

NewTek will not accept returns without a RMA number.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any confidential, proprietary, or
personal information and removable media such as floppy disks, CDs, or PC Cards. We are not
responsible for any of your confidential, proprietary, or personal information; lost or corrupted
data; or damaged or lost removable media.

During the Remaining Period of the Warranty: For any remaining period of the Limited
Hardware Warranty, we will replace any defective part with new or refurbished parts, at our
option, if we agree that it needs to be replaced.

We use new and refurbished parts in performing warranty repairs and in building replacement
parts and systems. Refurbished parts and systems are parts or systems that have been returned
to NewTek, some of which were never used by a customer. All parts and systems are inspected
and tested for quality. Replacement parts and systems are covered for the remaining period of
the limited warranty for the product you bought. NewTek owns all parts removed from repaired
products.

After the warranty period expires, or in certain other cases where NewTek is not obligated to
replace the Product, NewTek may elect to replace parts or products, at its sole option, but in
doing so NewTek does not waive in whole or in part, any provision of the Product’s Limited
Warranty for that Product, for that customer, or the Limited Warranty in general. Any such
replacement is done on only on a case by case basis by NewTek without waiver.

Advance Replacement Policy

In cases wherein replacement parts for defective components are needed immediately including
DOA (dead on arrival) products, customers may request an Advance Replacement and only
within the first 15 days of the NewTek Invoice date. Advanced Replacement Policy applies to
products purchased directly from NewTek, Inc. or a NewTek Authorized Reseller.

Requesting this option will imply that the customer has the defective parts and pays freight for the
return of defective parts back to NewTek within 10 calendar days of this request. Upon approval,
NewTek pays freight for replacement part to customer via UPS Ground service only. If defective
parts are not received, NewTek will invoice the customer for the full value of the replacement part
or unit. Requests received after 1:00PM CDT will be processed the following business day.

Please follow the following procedures to request Advance Replacement:

Change/Cancellation of Order:

NewTek makes every effort to accommodate requests to change or cancel orders. However,
orders typically enter production within 48 hours, after which point they cannot be changed or
cancelled. NewTek only guarantees that requests for changes or cancellations within 48 hours of
the order being placed will be honored. After an order has entered production, its components are
considered used goods and therefore their resale value is reduced.

All cancellation must be submitted within 48 hours after placing order and require email
confirmation provided by customer service. To obtain the confirmation number please contact
NewTek at 800-862-7837.

NewTek’s Return Policy for Unopened Products

NewTek values its relationship with you, and offers you the option to return most unopened
products you purchase directly from NewTek. You may return eligible products for a credit or a
refund of the purchase price paid, less shipping and handling and any applicable restocking fees,
as set forth in detail below.

15 Day Return Period for NewTek Products and Accessories: Unless you have a separate
agreement with NewTek, or except as provided below, all hardware, accessories, peripherals,
parts, and media-based software that is unopened and still in its sealed package or, that has not
been downloaded, may be returned within 15 days from the date on the packing slip or invoice for
a credit or a refund of the purchase price paid, less shipping and handling and any applicable
restocking fees.

Restocking Fees: Unless the product is defective or the return is a direct result of a NewTek
error, NewTek may charge a restocking fee of up to 10% of the purchase price paid.

How to Return a Product: Before returning a product, you must first contact the outlet which you
purchased the NewTek product to obtain a Credit Return Authorization (CRA) number before the
end of the applicable return period. NewTek will not accept returns without a CRA number. To
find the appropriate phone number or to send an e-mail to customer service to request a CRA
number, go to www.newtek.com/faq. NOTE: You must ship the product to NewTek within 5 days
of the date that NewTek issues the Credit Return.

Authorization number as follows:

Upon receipt of your return, NewTek will issue a credit or a refund of the purchase price paid, less
shipping and handling and any applicable restocking fees.

NewTek will not accept returns without a CRA number.