Finally!!! An answer from ATI...

turbo · 06-13-2003, 12:26 PM

But this only after three very long emails describing the problem, attaching system logs and providing a link to this forum..

But of course at the end of it was their usual long list of advertising links...

Anyone wanting to back me up on this.. feel free to. Contact info is at the bottom of the email.

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Dear Teri Thom,

Thank you for contacting ATI Customer Service Canada.

------------------------------------------------------------------------------
Your email has been assigned:
TicketGUID:{66DC66A5-9D25-11D7-A570-00508BE22D04}

Please include the above identifier in all future correspondence
relating to this ticket. Note: The TicketGUID identifier must appear
in the message body, not in the subject line.
--------------------------------------------------------------------------------

Regarding " Are you working on an updated driver?":

Driver updates are being worked on but a release date is not available at this time. Please check back to our website at http://www.ati.com/support/driver.html for updates as they become available.

Regards,

James Disken
Customer Service Canada
ATI Technologies, Inc.
http://www.ati.com

Ade · 06-14-2003, 01:39 PM

so they gonna fix it or wat? did they admit to it?

turbo · 06-14-2003, 01:48 PM

*sigh.. well just the fact that they assigned me a ticket number and actually answered my question, tho without detail, is promising..

" Driver updates are being worked on but a release date is not available at this time."

I had asked if they were making a new driver, when it would be released, would we have to wait for the release of panther before they made it, how long etc..

I pointed out their newest driver supported only 10.2.4 and we were now in 10.2.6.

My take is that they acknowledge the incompatibility of the current driver and are working on a new one.

But like most developers cannot promise a release date due to development time, testing etc..

Dr.Evil · 06-14-2003, 02:46 PM

so what's the quick fix? reinstalling lw to just 7.5? or taking osx back a few notches? I can't do any lightwav'n cause it freezes asa soon as i move the model. if the quick fix is rolling back osx... how do I do it just plug my install disks back in will i have to back up my data? sorry never done it before...
thanks in advance.

turbo · 06-14-2003, 02:57 PM

Working in a clean install of LW 7.5 and keeping 10.2.6 I am able to work most of the time in modeler without freezing if I only rotate very slowly. 7.5c was useless with this configuration. Also staying in wireframe for major tweaking makes freezing less frequent.

About rolling back to 10.2.4.. I would like to know the steps to that as well. And what do we lose if we do that? There have been alot of software updates since then. If its too much.. I will stay with my current configuration.

DP G4 500
1024 RAM
ATI Radeon 8500 mac edition
LW 7.5 (shipped version)
OSX.2.6

toby · 06-14-2003, 05:00 PM

a clean install of 10.2 may work fine, but I've seen it cause disasters too, safest thing to do is "zero" the drive and re-install.

I'm still running 10.2.3, is there any advantage at all to 10.2.6? or 4 or 5 for that matter?

Ade · 06-14-2003, 10:13 PM

Toby NO WAY MAN!
You dont need to zero your HD, just goto the system restore feature in your utilities folder, it will ask for the cd in time (of just chose it from an inserted system cd). What it does is reinstall your os to 10.whatever cd u install, it leaves alone your apps so no need to install LW again. Takes 10 mins at most, all LW will ask for is the eve3.framework which u get in the previous system folder by doing a find.
Copy em paste to HD, login as root and paste em in the libarary frameworks folder, if u know about Root this only takes like 5 mins to get back to 10.2.4.

This has been talked about in detail before.

toby · 06-15-2003, 04:11 AM

It's not as simple as OS9 where you just erase everything and start from a clean slate. Unix uses a lot of hidden files, apparently many of these do not get erased when you clean install, which can cause major problems like "overlapping" files or not booting from anything, not even the cd. I've done a clean install and it turned out fine, it's just not the safest, I've seen some major problems come up with OSX, so I recommend people take the safe route.

tumblemonster · 06-16-2003, 10:56 PM

I went back to 10.2.4 with 7.5c and am doing fine. No crashes or nastiness.

ATI sucks booty. I can't believe this has gone so long. I'm surprised Turbo actually got as far as a case number. Everything I've sent them about the problem has gotten me a canned troubleshooting e-mail, which is incredibly frustrating, because we KNOW what the problem is, and what can fix it. Oh well, back to work...

-tm

Ade · 06-17-2003, 12:01 PM

Because of me having to stay at 10.2.4 i cannot install FCP4, it asks for 10.2.5...NOW...This is shi77ing me, and now this has gone on for tooooo long!

turbo · 06-17-2003, 12:13 PM

well.. like i said..
- i am staying with 10.2.6
- lw 7.5 (shipped version, clean)
and it works tolerably as long as i rotate very slowly and don't make any sudden moves.

this way i don't lose any new plugin functionality or any new programs for OSX...

c made it intolerable..

Ade · 06-17-2003, 09:23 PM

Still can hang the system which to me is UNACCEPTABLE for an APP of this stature!

turbo · 09-08-2003, 06:27 PM

... over the months of loss of development time my patience has grown thin..

out of the blue.. or maybe because of all the noise i am making.. i got another 2 emails from ATI today.. see the last one below..

Anyone else wanna contact them and address this? My answer was i don't want to go back to earlier OSX.. and i haven't heard from Apple..

=======================
From: "ATI Customer Service Canada" <support@ati.com>
Date: Mon Sep 8, 2003 2:01:04 PM America/Vancouver
To: <turbo@krabbit.com>
Subject: RE: ATI Technical Assistance
Reply-To: support@ati.com

Dear Teri Thom,

Thank you for contacting ATI Customer Service Canada.

------------------------------------------------------------------------------
Your email has been assigned:
TicketGUID:{66DC66A5-9D25-11D7-A570-00508BE22D04}

Please include the above identifier in all future correspondence
relating to this ticket. Note: The TicketGUID identifier must appear
in the message body, not in the subject line.
--------------------------------------------------------------------------------

Have you contacted Apple in regards to these problems? All core OpenGL kernel extensions (components) for the graphics board being used is provided in 10.2.6.

Can you fall back to 10.2.5 or earlier release? We want to try narrowing down this issue, and determine if the issue follows the release of the OS used.

Regards,

Matthew Kreiner
Customer Service Canada
ATI Technologies, Inc.
http://www.ati.com

Beamtracer · 09-08-2003, 06:53 PM

I'd be interested to know if Newtek has made representations to ATI and Apple over this issue. Newtek should be making some noises regarding this problem.

Triple G · 09-08-2003, 07:03 PM

Darn it, Turbo...you got me all excited when I read the title of this thread...

I was hoping there would be an actual solution to the problem here...not just ATI acknowldeging that the problem exists. Though I guess that's a step in the right direction...