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NewTek offers On-Site Factory Authorized Training.

Let the NewTek On-site training program energize your TriCaster and 3Play workflow. Let us custom design a training program that is right for you. We will outline specific goals to be met and a schedule for meeting them. On training day, a seasoned live production professional will show up ready to execute the training plan and make you more productive.

NewTek authorized trainers can not only show you everything you want to know about NewTek products, but can also work with you to integrate NewTek products and workflows into your existing production pipeline. So, whether you are just starting out or have been at it for years, NewTek authorized trainers enhance and improve the quality of your productions and your production team.

Contact your NewTek reseller for more information on pricing and to set up a session for your business.

Customer Support Request

Please use the form below to report any support issues


Most orders are shipped within 1-2 business days of receipt of payment, Monday - Friday 9am - 5pm Central time. However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible.

We use UPS as our primary delivery service; however other carriers (i.e., USPS, FedEx, many common carriers, etc.) may be used if appropriate for a particular order. Delivery is not available for P.O. Box addresses.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. A surcharge to cover miscellaneous shipping, handling, and insurance charges may be added to your shipping cost. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. Shipping charges are non-refundable. NewTek reserves the right to change and/or modify these policies at our sole discretion.