TriCaster SpeedEDIT Software Troubleshooting

Why does SpeedEDIT crash when I launch it?

First, make certain that you installed the "Windows Prerequisites" option during the SpeedEDIT install.

If in doubt, uninstall SpeedEDIT and reinstall with the default options selected.

If this is not the cause, do the following:

  1. On the start menu, go to "Run..."
  2. In the "Open:" field, type dxdiag.
  3. Look at the information displayed and make certain that "DirectX Version" says DirectX 9.0c or newer.

If this reads DirectX 9.0b or lower and you are running Windows XP but you were able to install SpeedEDIT, then Windows XP Service Pack 2 is incorrectly installed.

To correct an incorrectly installed service pack:

  1. Go here to download Service Pack 2 for Windows XP: http://www.microsoft.com/windowsxp/sp2/default.mspx
  2. Install Service Pack 2 and reboot when asked.
  3. Uninstall SpeedEDIT.
  4. Reinstall SpeedEDIT, making certain that the "Windows Prerequisites" option is selected.

Why does my 1394 audio sound bad during DV or HDV preview?

External sound devices connected to the computer by a 1394 cable are not recommended. You should instead use a PCI sound card, USB audio device or the on board audio built into most motherboards. In most cases, 1394 is not able to transfer DV or HDV footage while also feeding a 1394 audio device, causing crackling, popping and loss of audio playback.

Note: PCI sound cards which double as 1394 cards, such as the SoundBlaster Audigy series, will function correctly.


Why can't I see anything in the output window?

Your video card most likey does not support DirectX 9.0 in hardware.

You can install DirectX 9 with any card, but it may fall back to software emulation, not hardware accelerated mode.

  1. Open Preferences from the Window menu
  2. Change the "Video Output Window Quality" setting to a lower value, such as Medium or Low GPU usage.
  3. Close the Preferences window
  4. You must restart SpeedEDIT for this change to take effect.

Low quality mode should work on most cards, but SpeedEDIT requires DirectX 9 hardware support for full output window functionality.


Why won't SpeedEDIT run using DirectSound emulation?

Either you have an older, incompatible sound card, or hardware acceleration is disabled for the default sound device.

Do the following:

  1. Close SpeedEDIT.
  2. On the start menu, go to "Run..."
  3. In the "Open:" field, type dxdiag.
  4. On each Sound tab of the DXDiag window, make sure that the hardware acceleration slider is set to "Full Acceleration"
  5. Reopen SpeedEDIT.

 

If hardware acceleration can not be enabled, update the device driver from the manufacturers website. If an update is not available, you may need to upgrade to a newer sound card.


Why is Audo Chop always enabled for HDV?

MPEG footage is dependent on the timecode stored on the tape. If there are timecode breaks, then clip length, editing and playback will be inconsistent.

This is not a SpeedEDIT limitation, all other applications that we have examined have some problem with MPEG files with timecode breaks.

By breaking the capture into multiple files as the timecode changes, we are able to avoid these problems while preserving the timecode. We took this step in order to make the editing experience as trouble free as possible.


Why are the HDV capture preview colors inverted or generally wrong?

This is due to certain versions of the Nvidia video card drivers. Currently we recommend the Nvidia drivers version 93.71.

You can get these drivers for Windows XP from:

http://www.nvidia.com/object/winxp_2k_93.71.html


Why can't I drag SpeedEDIT windows to my second monitor?

Your monitors are reversed. (Monitor 1 on the right, monitor 2 on the left)

Open the Display Properties from the Control panel and you will see that the monitors are arranged 2 1 instead of 1 2.

Drag the on screen representation of the monitors so that the first monitor is on the left and then swap the cables connecting the monitors to the video card.

This will leave you with the same Windows experience, but with all applications functioning correctly between the two monitors.


Why do some of my HDV clips captured in SpeedEDIT not displayed with the accurate length?

These are known difficulties with the HDV MPEG format. NewTek is working on a fix for this.


How come SpeedEDIT is slow or doesn't display video in the output window?

If you have updated Media Player, but never opened the new version, SpeedEDIT may be slow and may not display video in the output window. This can happen either by deliberately updating or by Windows auto update. If you suspect this is the case, open Media Player and if it asks you to answer questions, as it does on it's initial launch, answer them. After completing the Media Player setup, close Media Player. The next time SpeedEDIT is opened, it should run correctly.


Why won't my HDV project print to tape when I choose "Send to DV"?

Because the Send to DV option in SpeedEDIT is only for real-time playback of your Standard Definition DV projects; HDV projects must be rendered first. To print your HDV project back to deck or camera you must do the following:

  • Go to File > Render...
  • Choose the proper project Render Preset from the drop-down list (either 720p or 1080i)
  • Render the project out
  • When the render concludes, in the SpeedEDIT Filebin, right-click on the project and choose 'Send To Tape'
  • With the camera listed in the drop-down window, click GO.

Why does SpeedEDIT not recognize my M2V format clips?

M2V files are not directly supported by SpeedEDIT. These are raw MPEG video streams without any time-code stamps in them, as a result is is impossible to seek in them without reading the ENTIRE file for each frame. If you look around the web, there are a lot of utilities to re-mux a M2V file into a program stream that we would be able to work with just fine


When rendering, why do I get errors referring to the files ad2mpgvout.dll or ad2mpgaout.dll?

If you have installed Premiere Pro or any other Adobe package, they include those files. Apparently the matching .dll files are not accessible system-wide. The solution is to shut down all your Adobe or Apple applications, find the dll files and copy them to windows/system32. That should solve it.


I meet all system specifications, yet SpeedEDIT crashes on start citing a C++ error.

There is a possibility that your graphics card isn't acting at full capacity.

  • Right click on your desktop and choose Properties
  • Go to the Settings tab and click on the Advanced button
  • From there go to the Troubleshoot tab
  • Under the Troubleshoot tab, there is a section entitled Hardware acceleration, in order for SpeedEDIT to operate make sure Hardware acceleration is at least on the fourth notch from the right but it is recommended that you put it at full capacity.
  • Press Apply at the bottom and you can now exit out of these Display menus and restart SpeedEDIT.

SpeedEDIT requires a part of DirectX known as DirectDraw, when acceleration is below 50% this utility is disabled on your graphics card.


What do I do about a vafxu.dll not found error message?

An error of Vafxu.dll missing may occur if a Quicktime based application is launched on a system that had formerly had either Liquid or Pinnacle Studio installed.

To resolve this situation, locate the following folder:

C:Program Files\Quicktime\QT Compenents

Within this folder, delete all the Quicktime components labeled Fast, including:

  • FASTstudio.qtx
  • FASTstudioDV50.qtf
  • FASTstudioM2V.qtf
  • FASTstudioYUV.qtf

After restarting Windows, the error should no longer occur.


How can I uninstall or disable codecs that may be causing conflicts?

There are a lot of codecs out in the wild, multiple codecs for one standard are created and having more than one on your system can cause a codec conflict. These conflicts can lead to strange codec issues, anywhere from programs crashing to not displaying video correctly. Codec uninstallation is pretty easy in Windows 2000 or XP and not so much in Vista, but it's easier all together to be able to easily disable and enable codecs to diagnose a problem.

Here is a solution that will work for Windows 2000, XP and Vista, all versions, 32-bit and 64-bit:

Note: The Windows registry contains crucial operating system and program information. You should only ever alter the registry if properly instructed to do so and not change any values other than the ones given. Altering data in any other way could lead to major or minor problems with the operating system or it's programs.

We will launch the Registry Editor then find the data we need to alter and back it up before we make any changes.

  1. Go to Start > Run
  2. Type in regedit and press OK
  3. On the left navigate to My Computer > HKEY_LOCAL_MACHINE > Software > Microsoft > Windows NT > CurrentVersion > Drivers32 (These folders are technically known as Keys.)
  4. With Drivers32 highlighted go to File > Export
  5. Name and save the file to any location, make sure Selected branch is selected with our current location listed inside and click Save. I would recommend saving out a registry file with the current data and time in the name.
  6. On the right we have Value Names, Value Types and Value Data
  7. The Value Data is usually the codec's file name in the system and easier to identify a codec by
  8. Double click or right click and choose Modify on a Value Name to bring up the Edit String window.
  9. In Edit String only the Value data field is editable, put a semicolon ( ; ) before the name and click OK
  10. To re-enable the codec remove the semicolon.

Example: Our SpeedHQ video codec has a Value Name of VIDC.SHQ0 and a Value Data of NewTek_SpeedHQ_Codec.dll, to disable the codec it this Value Data would change to;NewTek_SpeedHQ_Codec.dll


Why can't SpeedEDIT find my DV or HDV camera or deck?

Start with the basics:

  1. Is the device plugged into 1394 port of the computer?
  2. Is it turned on?
  3. Is it in VCR mode?
  4. If it has an Auto feature to select DV or HDV, manually set it to the desired format.
  5. Do other applications, such as Windows Movie maker (included with windows) see the camera?
  6. Have you rebooted the computer?

In Windows Vista, Microsoft has a known issue with waking from sleep or repeatedly unplugging 1394 devices. The device may fail to connect.

There is a patch available at Microsoft.com

Example: Our SpeedHQ video codec has a Value Name of VIDC.SHQ0 and a Value Data ofNewTek_SpeedHQ_Codec.dll, to disable the codec it this Value Data would change to; NewTek_SpeedHQ_Codec.dll


I get a failure to communicate with "DV Device" error.

You may get the error, "Failure to communicate with DV device" when you click "GO" to output your project to tape. You may want to restart the program and the computer and check the Firewire cable you're using as well as trying a different Firewire output on your computer if you have one available.

Also, check that your tape is set to "Save" or "Lock" instead of "Record".


Why don't I have any audio from my Sanyo Xacti HD camera?

That camera uses AAC audio, so you need to install a DirectShow decoder for AAC and then in SpeedEDIT Advanced preferences, change DirectShow AC3/AAC Support to enabled


Can SpeedEDIT 2 edit my AVCHD files?

It depends on several factors:

  • Which type of AVCHD clip
  • The performance of your system

AVCHD is a highly-compressed video format, and while a given system may well support seamless AVCHD playback, being able to scrub and edit with frame accuracy imposes very different requirements.

SpeedEDIT 2 allows you to select all your clips in the folder and right-click to render them to SpeedHQ, NewTeks high-quality video avi format that requires very little system resources. As a result, you will be able to play more HD layers at once after transcoding.


When I click on a clip the edit line jumps to the beginning of the clip?

Look toward the bottom of the UI there is a check box for Track Clip remove the check mark and it will no longer adjust the edit line.