TriCaster VT[5] Troubleshooting Setup

I installed version 4.6 and now cannot find FXmonkey. Where is it?

It is there, but you first need to re-scan your LightWave plug-ins, and then refresh the menu.

Rescanning the plugins:

  • Go to Utilities tab > Edit Plugins button.
  • Once you get to the Edit Plugins menu click on the SCAN DIRECTORY button.
  • Select the Plugins folder inside the LightWave folder and click OK.

Refreshing the menu:

  • Go to Edit and select Edit Menu Layout.
  • Click on the Presets button and select the 7.0 style.
  • Now click on Presets again and select Default

Why does LightWave Hub not work?

Q: After installing the new version of VT[4], I launched VT[4]/ Hub / LightWave yet nothing happens. CPU sits at about 30% and I have to terminate the task. Why is this happening?

A: It could very well be your firewall software. While you have given full firewall permissions for these files in the past, the firewall correctly detected these as different files than the ones authorized, so you will likely have to remove them from the list of approved software and re-authorized.

Why am I seeing noise on Component Out?

Q: I am seeing some horizontal lines appearing in my component sources. It doesn’t seem to show up in Y/C or composite inputs? What is this?

A: Some cameras and decks send unintended high-frequency noise in their component streams, and NewTek has been working with component production facilities on filtering this out of VT inputs. We should have this new feature available for VT[4] in Q1 2006. When it’s available, NewTek will be posting an announcement for those affected customers.

Why am I losing color on Program Out?

Q: Depending on which camera is selected on the preview buss, the program buss will lose some of its chroma information for the camera previously on the preview bus and the other two inputs will be fine. If we select camera 1 on preview and cameras 1 or 3 on program then the color bars look great on the program monitor. When selecting camera 2 on the program bus, it's color bars have no blue or yellow in them. If we select 2 on preview, now 2 is fine on program also but 1 and 3 have no blue or yellow in the color bars on the program buss. If we select 3 on preview, now 3 and 1 are fine on program also but 2 has no blue or yellow in the color bars on the program buss. Why?

A: Make sure you connect the two 'full 15 pin' cables to VT[3] and VT[4], and the cable missing pins 12 and 15 into VT[5] and it is working as it should.

Why does DDR stutter on playback?

Q: My VT[4] system has been running fine, but why has my DDR started stuttering on playback?

A: It may the BIOS. One user reported that his Asus PCH-DL motherboard worked fine with bios 1003 but then had trouble with 1005. Reverting to 1003 restored his performance.

I'm using VT 4.6 with the Supermicro X6DA8-G2 motherboard and an nVidia graphics card. Why do I have frequent crashes?

One reseller isolated a possibility as conflicts with the integrated network interface card. Disable the network function and see if the crashing ceases. Also, NewTek has discovered a BIOS error with the X6DA8-G2 motherboard based systems. Apparently the Xeons are going to sleep or pausing CPU operations if the system was just passing video through. NewTek has written a utility to tell the System the CPUs are being used so that the CPUs would time out.

Why are my DV devices causing VT[4] to crash?

If you experiences system crashes when using a DV device such as a camera or VCR, please make sure that you have the most recent version of the Microsoft MSDV driver installed on your system - this is the number one cause of compatibility issues with these devices, both with Abstract Plane software, and with other vendors.

Older versions of this driver are known to cause serious Blue Screen crashes on NT 2K XP on some systems.

As a bonus issue, on some versions of Microsoft Windows, updates of this driver appear not to stick. If you suspect this issue, please do a search for msdv.sys in your system directory (ie: C:\WINNT). Right click on the files you find, select Properties and check the file version tab.

Known Good
* File version, Description Microsoft DV Camera and VCR Driver
File size 135 KB

Known Bad
* File version 5.0.2195.3649, Description Microsoft DV Camera and VCR Driver
File size 54.6 KB

Where is the NewTek 25 codec?

The NewTek 25 codec will only appear on SSE2-compatible computers (Pentium 4 or Opteron systems).

The text in my VT[4] requestors, such as the path window, are taller than the window, and the result is getting chopped off at the bottom. Why?

Because you have changed the default Windows settings.

To restore it, right click on Desktop and choose:

Properties > Settings tab > Advanced button > General Tab.

Now, put the DPI setting to Normal size (96 DPI)

Can Adobe Premiere Pro 2.0 and VT[4] co-exist on the same com?

Yes. There are two ways.

One method will cause the loss of a couple of VT[4] features, (avi wrapper and NT25 codec) but it can be done by renaming a couple codecs.

The codecs are located in the win32 directory. TEDCodec.dll and TEDCodec_a.dll these must be renamed for adobe premiere pro2 AND encore 2 to run.

Another option, if you need either the AVI wrapper or use of the NewTek 25 codec, is to set up a dual-boot system, with Premiere Pro 2.0 installed in one boot sector, and VT[4] installed on the other.

Can I install my VT[4] card in a PCI-X slot?

Yes. The VT[4] card has the notch for 3v. support

When I try to look at hardware status via CMD prompt 'newtekrtme', all I get is a continuous stream of KKKKKKK on screen; why?

The K calls mean that there has been an error communicating with the VT card for some reason (Direct Memory Access has stopped.) You can try to fix this by powering off your machine and re-starting it, but it will likely require sending the card back to NewTek for a core re-write.

My Video Out of my SX-84 is not in color; it looks black and white.

Check your preferences and make sure they are set correctly. This will be listed under AudioVideo for Output mode. If you want to use YC then change it to YC. If Component change it to Component video.

Why does my VT[4] report The Ordinal 12 could not be library mcmpgdec.dll?

If you have more than one product on your machine that installs the MainConcept MPEG or DV codecs, and they install these into the System32 folder, it can cause this problem. The issue is that different applications are compiled to work with different versions of these.

The solution is simply to move that codec into the folder of the application that installed it (the same folder as the application .exe) and the problem will go away. You should leave one version of the codec in the System32 folder if you want it to be accessible as a codec to other applications.

When starting VT-Edit I get an error message error writing or update the cache file.

  • Open VT4
  • Go to the preferences
  • Now scroll down to the Editing: VT-Edit Cache
    And under the VT-Edit cache path hit the three little dots at the end to select a location which should be the video stripe set.

    For Example one would be V:\

How can I get VT to detect my deck(s)?

First, check your connection from the deck to the BOB, make sure its connected to the RS-422 port on the BOB, or a firewire port.

Launch VT, open up deck control and select Add new deck under the source option, and select the connection type. You should see your deck on the list. Once it is selected you are all set.

If you dont see your deck on the list than you can try to force VT to detect it from the command line.

  1. Open a the command prompt
  2. Navigate to the path where DeckControlExtensions.Toast is located (e.g. C:VT3PluginsVT)
  3. In that directory type: regsvr32.exe DeckControlExtensions.Toast
  4. It should say that it registered it successfully.
  5. Now open VT.

Glitching video when using preview out

  1. Enter CMOS setup on the machine by pressing the (maybe the delete key on some systems) key during system startup on the 'Splash' screen
  2. Arrow over to the Advance Menu and down to Chipset Configuration
  3. Arrow down and select the PCI Latency Timer by pressing
  4. Arrow down and select 128 and press
  5. Hit and then 'Y' to save and exit
  6. The system will restart