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Easy Text won't launch; I get an error. Re-booting LightWave and my computer doesn't fix it.The easy Text Config file is corrupt. I installed the USB dongle and LightWavae still says no hardware lock found and runs in Discovery Mode.XP is the culprit here. We need you to download the latest Sentinal Drivers for your dongle. I launch LightWave or Modeler and I get a message saying: "No license key can be found. Contact NewTek. Running in Discovery mode"When you launch LightWave you get the error and a "Product Lock Code" When I launch LightWave, I don't get the 3D Arsental TabYour configs are bad or not in the right place. When I load video mapping scenes I don't see numbers, only colored rectangles.Your configs are bad or not in the right place. Follow the steps outlined in the first entry of the 3D Arsenal FAQ called "How do I use 3D Arsenal with my existing LightWave?" I get an error on rendering when it tries to save a frame.Your configs are bad or not in the right place. Follow the steps outlined in the first entry of the 3D Arsenal FAQ called "How do I use 3D Arsenal with my existing LightWave?" I get an error ehen I try to use nay of the 3DArsenal tools like the keyframe tools.Your configs are bad or not in the right place. Follow the steps outlined in the first entry of the 3D Arsenal FAQ called "How do I use 3D Arsenal with my existing LightWave?" When I hit OK to make my text in Easy Text, it crashes.Make sure you are not adding an "enter" or "carrige return" at the end of the last line of text. You want the cursor sitting at the end of the last line. On my Mac, using LightWave 7.5, I have to load a font everytime I enter Modeler.That is a bug with LightWave 7.5 on the Mac. You will have to load the fonts you want each time you launch Modeler. The Faces of my text render with weird artifacts on the surface.Check the surfaces panel and make sure that "smoothing" is not turned on for the "faces" by accident. If it is checked then turn it off by un-checking the smoothing box. Some of the faces of my text are invisible.
Sometimes when creating text in LightWave we can over bevel an object and cause points to cross. This will flip polygons and this is what has happened. When I go to load scene, I do not see the Logo Arsenal directories for the scenes like in the tutorials.Your Content directory is not set correctly. I do not see a big versionof the image when I render a test frame.Your display type is set to none. This sometimes gets turned off when starting a render. This scene takes forever to render.Some scenes take longer than others to render. Especially when using features like particles, Hypervoxels, Volumetrics and Ray-tracing. That's just the way it is. Usually, if something takes a longtime to render and we put it in there, it is worth the wait! When I tried to replace the logo, your logo here is still there and my logo is either visible or inv.
The wrong item was selected when you replaced with your object and something else besides the stand-in got replaced. Maybe a light or another object. Reload the scene, make sure Objects is selected in the lower left and "Your Logo Here" is selected in the current item popup right above it. Now try replacing the logo again. When I load scene I get error saying an object or image cannot be found.Make sure your content directory is set properly. Hit the "o" key. Content directory should be set to: When I use Content Manager I get an error about object failure.This is a known bug.The content manager will actually do what it should except for one thing. Can I use 3D Arsenal with Vista?Yes, The configs for 3D Arsenal go in a different location when using vista. The get copied into c:/users/username instead of c:/documents and settings/username TriCaster MPEG-2 Record Modes - Regular vs. Studio ProfilesVarious encoder attributes for file recording purposes are governed by the Record Profile. The Record Profile switch appears in the Record/Stream tab (Figure 110) of the Live Production screen. By default, TriCaster uses the Regular Profile. This profile records a high quality ‘platform agnostic’ MPEG-2 encoded file. The Regular Profile is an excellent choice for general purpose use, producing quality equivalent to or better than the common ‘DV’ file format in most situations. How to install 3D Arsenal on a MacFirst make sure you have LightWave Layout, Modeler and Hub closed. Now download the appropriate Configuration Files, located here: How to install 3D Arsenal on a PCFirst make sure you have LightWave Layout, Modeler and Hub closed. Now download the appropriate Configuration Files, located here:
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How can I replace my lost or stolen dongle?In order to replace your lost or stolen dongle, please call our Customer Service Department at 1-800-862-7837 Monday-Friday 9:30am-5:30pm Central Time and a Customer Service Specialist will create an order to send you a new dongle. The Customer Service Specialist who assists you will be able to give you information about prices and shipping costs. The Specialist will have to send you a lost dongle application and once it is approved the order can be placed. When I try to "Start" LightWave or Modeler, it bounces in the dock. And, I tried running the EVE3 2.3.0 dmg again and it still does not work.Check two locations on your hard drive. When I try to "Start" LightWave or Modeler, it bounces in the dock.* Take of the dongle and go back to the cd there will be a EVE3 2.3.0.dmg file once you run this there will be a new drive instance on the system. Enter the folder and run the EVE3 2.3.0.pkg installer. Then restart the system once it comes back up place the dongle back in and try to open LightWave. I have a damaged or broken dongle, how do I have it repaired or replaced?If you are having problems with your dongle not working correctly, not working at all, or is physically broken, please contact our Tech Support Department to have it repaired or replaced. The Tech Support Rep. will set up an RMA(return merchandise authorization)number for you to return your dongle to us and it will be repaired or replaced depending on what our Repair Department determines is the best solution. Do I automatically get a new dongle with my upgrade to LightWave v9?LightWave upgrades ship with software only, unless you specifically ask for a dongle swap. If you have purchased an upgrade, you will use the same dongle you are using with your current version of LightWave. If you would like to swap out your current parallel dongle for a usb duo dongle, please call NewTek Customer Service at 1-800-862-7837 to place an order for a dongle swap. When I render my scene there is a checker board background.This maybe caused by LightWave being in discovery mode. The discovery edition mode is enabled when your copy of LightWave does not detect the dongle or the correct license key or permanent key. Check to see if the dongle is on the system and if it is a USB dongle there will be a green led that lights up on the dongle when it is plugged into a active usb port. If the dongle led is on then open the RegisterLightwave.exe. For Windows the file will be in the How can I swap my old parallel or ADB dongle for a new USB Duo dongle?In order to swap your dongle for a Duo USB dongle, you will need to call our Customer Service Department and have one of our Reps issue you an RMA (return merchandise authorization) # to return your dongle and an order will be made to send you the Duo USB dongle. To contact NewTek Customer Service please call 1-800-862-7837 M-F 9:30am-5:30pm CST, or This email address is being protected from spambots. You need JavaScript enabled to view it. . Upgraded from LightWave 9.0 to the 9l.2 version and now it open in Discovery Mode.Check the enter license that is under the LightWave>Help>Enter license and see if it detects the dongle. If it does not then you will need to run the Sentinel Protection Installer 7.3.2.exe that is located in the I am using remote desktop software to access LightWave and the dongle is missing.While the dongle may work normally on other machines it may not work through certain remote desktop software. |
Does LightWave have a game level map exporter?A Map Exporter is available by Greenbriar Studio and available for download at http://www.greenbriarstudio.com/3D/GameLW.htm. Realistically, how long is the learning curve with your program?The learning curve may vary from a couple of days to a couple of months depending on your needs and use of the program. We do have a wide array of free online video and written tutorials located at https://www.lightwave3d.com/learn/. Will LightWave support multiple processors?Yes, LightWave will support multiple processors. What 3D scanners work with LightWave?NewTek does not recommend a specific 3D scanner. Whatever scanner or digitizer you purchase needs to be able to save files in a format LightWave can read, such as .lwo or .dxf. Why can I not play the LightWave tutorials?If you are not getting any joy on playback of the LightWave video tutorials then you may want to download the VideoLAN VLC Media Player as it plays almost any format. What is the LightWave warranty?The NewTek Warranties and Return Policy is available at http://www.newtek.com/support/260-support-product-warranties-and-returns.html. |
What makes this a Pre-Release?The LightWave 11 Pre-Release is an advanced beta form of the product, but not the final version. While some features are close to final, others are in a state of development and will evolve toward the final release of the product. It is important to note that several of our studio users are using LightWave 11 Pre-Release in production especially for the GoZ support and Instancing features however it is not a final version of the software and changes are possible as we move toward the final release so please keep that in mind. Why LightWave Pre-Release?Many of our users have expressed their desire for access to some of the features included with the LightWave 11 upgrade now. So, we decided to make available the LightWave 11 Pre-Release users could have access to features like Instancing, GoZ support, Bullet Dynamics, Flocking, Shadow / Reflection Catcher and enhanced VPR with instancing support and easy Shift - Click surface selection. Who can purchase the LightWave 11 Pre-Release Upgrade?If you are a current registered owner of LightWave 10 or 10.1, you have the option to buy the LightWave 11 Pre-Release Upgrade. This pre-release lets you use the new LightWave 11 features now, instead of waiting for the final release. Everyone else can purchase LightWave 11 when the official final LightWave 11 software is released and shipping to the public. The final is slated to release around the end of the year. How do I purchase and download my LightWave 11 Pre-Release Upgrade?Qualified customers should receive an email from NewTek with the heading “LightWave Eleven Pre-Release,” which will include instructions, the customer's username and unique password for the store. You must use this username and password to login to the store and gain access to the correct LightWave 11 Pre-Release product. The Pre-Release is only available as a download, and hi-speed Internet access is required. You have only 60 days from your initial download to download all the links for the LightWave 11 Pre-Release. Due to the high demand for the LightWave 11 Pre-Release, your personal download links have been extended to allow for high transfer traffic. What if I am eligible for the LightWave 11 Pre-Release Upgrade and did not get an email from NewTek? Or what if the step-by-step instructions for the LightWave 11 Pre-Release Upgrade do not work for me?Please email NewTek at This email address is being protected from spambots. You need JavaScript enabled to view it. with your LightWave 10 or 10.1 serial number and/or HardCORE member number. Customer Service hours are: M-F, 9:30am to 5:30pm CST. Please keep that in mind when contacting customer service. What is the cost of my LightWave 11 Pre-Release Upgrade?The LightWave 11 Pre-Release Upgrade is a special offer to current LightWave 10 and 10.1 registered users. HardCORE members receive an automatic discount when they log into shop.newtek.com (based on the date they joined HardCORE).
HardCORE members cannot skip versions in order to receive the locked-in discount available for future versions of LightWave. Does the Pre-Release Purchase include the final release of LightWave 11?Yes it does. If you purchase the LightWave 11 Pre-Release you will receive the final shipping version of LightWave 11 when it is released. What if I bought LightWave 10 a few days ago?If you purchased LightWave 10.1 within 30 days of our LightWave 11 Pre-Release announcement on 11-10-11, then you are eligible to receive LightWave 11 at no additional charge. Purchases over 30 days prior to 11-10-11 do not qualify for this offer. What if I am an owner of a previous version of LightWave prior to LightWave 10? Do I have access to the LightWave 11 Pre-Release?The LightWave 11 Pre-Release is a special offer to show appreciation for our current LightWave 10 and 10.1 registered customers only, and to allow them special advanced access to the new technology. LightWave 11 will be shipping to customers by the end of the year. How long is my HardCORE member offer available for me to use?You can use your HardCORE member discount up to 60 days after the final release of LightWave 11 (the clock does not start with this Pre-Release). When is the full release of LightWave 11 coming?We have slated the final release of LightWave 11 to be by the end of the year. When will there be a trial version of LightWave 11?Upon shipping of the final release of the LightWave 11 product, all of the supporting materials related to a final release will be available, including a trial version of the LightWave 11 software, at: https://www.lightwave3d.com/. |