Support is available for as long as you own your NewTek product.
- Extensive online knowledge base
- Ever-growing library of online training videos and other learning resources
- Email support using our online Support Request
- Live online chat support with our product specialists
- Remote hardware diagnosis - even when your system is out-of-warranty
- Telephone support with call-back service
Call-back service may experience delays during peak afternoon hours. Holding the line instead will generally provide the same service speed.
For mission-critical applications that demand the highest level of priority support, we proudly offer:
ProTek Premium Coverage gives you priority access, product replacement and personalized service for all areas of your product support needs.
- Includes benefits such as first-priority access 24/7 telephone support with 5 minute or less average response time and 4 hour or less email response.
- Extended hardware warranty coverage with next-business-day product replacement, annual renewal option and more.
Professional Services ensure your productions are primed for success with remote and on-site assistance from the product and workflow experts of NewTek.
- Solution Support – Support for your entire NewTek-centric live production workflow – including connected third-party products
- Commissioning – On-site configuration qualification and assistance
- Consulting -Technical workflow consulting, Interface customization, Production automation, and Installation oversight
- On Site Training – Customized training programs for your needs
LightWave 3D® Support
Where to Buy NewTek Products
NewTek has a network of resellers located around the world. All of them are experts in our product and in the video production and streaming industry.
Use this tool to find a NewTek reseller near you.