Get the ProTek℠ Advantage
NewTek takes great care of its customers. ProTek takes it a step beyond basic service, by offering the only way for you to get NewTek-provided priority service for however long you own your product. It enhances your support experience—every step of the way.
- Expand your coverage.
Having a ProTek plan for your production equipment means that your priority coverage and your peace of mind can be extended year after year. For some, the standard warranty is all they need. For those customers with important production needs on the line, having access to source-provided service and support, when they need it, is an integral part of owning and using a product. You can also renew ProTek each year, well beyond the date you purchased the product from NewTek's lineup. And your investment in ProTek coverage adds value even after you sell it. Unlike many other programs, the benefits of ProTek can be carried over to a new owner. So, priority coverage and peace of mind continue, no matter who owns the product.
- Expect great service.
Get the best possible service, first and fast. With ProTek coverage, you're part of a select group of customers whose needs are our first priority. Every ProTek Elite customer gets the white-glove treatment by their local Elite Service Provider. ProTek Care customer calls and emails are answered first. ProTek also gives you priority access to the people who can answer your questions, help you with configuration, and walk you through solutions, step by step. And if disaster should strike and your NewTek product needs repair, we're standing by ready to provide the best access. You get free overnight shipping. If you opt for a repair rather than a replacement, you get a guarantee that within three to five days of receiving your product it will be on its way back to you.
- Know your options.
ProTek customers also have access to one of the speediest replacement programs around. If your product needs to be back in service immediately ProTek Care customers can usually get a replacement shipped right to your doorstep the very next day. You can send your original product, along with whatever issue it was having, back to NewTek and forget about it.
- Get help after hours.
ProTek customer calls get answered long after NewTek's standard support hours. Get exclusive round-the-clock access to NewTek support and access to Senior Support Analysts for escalation until Midnight ET, each day. Your productions don't stop at 6:00, and now, neither does your help-line.
ProTek is available in the U.S. for 3Play™ and TriCaster® purchases except in HI, MT, and OR. Other exclusions apply.