Commissioning

Commissioning your NewTek product will help ensure that it is functioning properly as installed and will deliver the intended results upon going live. After your installation is complete, NewTek Professional Services will conduct test planning and perform on-site evaluation to identify potential issues and suggest actions to resolve them.

Whether you are working with a single NewTek product, or implementing a comprehensive production workflow involving NewTek products and third-party products, NewTek Professional Services will travel to your facility to verify that systems are properly installed, configured and connected, and that they are interoperating correctly to facilitate your desired workflow.

Consulting Services

Installation Oversight

Every successful production begins with a successful installation. But, with variables like location, logistics, infrastructure, and workflow optimization to think about, going from out of the box to on air can be an adventure.

Get your production off to the right start with on-site installation consultation from our Professional Services team for the NewTek products in your ecosystem, including hardware systems and software applications.

Make Your ShowTM

Let our Professional Services team help you create your show.

Our Make Your Show service includes technical consultation from concept to facility, equipment, integration, procurement, and testing, up through on-site assistance with the show’s dry run—plus, operator training specific to the show and instructions tailored to the specific content and equipment.

Programming

With advanced configuration and automation capabilities, NewTek products provide next-level functionality that can dramatically enhance your productions on screen and behind the scenes.

From macro automation and best practices, to MIDI device integration and external GPI interfacing, our Professional Services team offers remote programming assistance that will help increase the efficiency, productivity and sophistication of your productions.

Workflow Analysis

Implementing a new production solution can take time, adjustment, and constant, hands-on knowledge of system integration and configuration to produce a cohesive, high-performing workflow.

Decades of combined live video experience along with NewTek’s expansive network of developer partnerships gives our Professional Services team an inside perspective of specific challenges you might face, customized solutions that will meet your unique needs, and alternative recommendations that will maximize quality, productivity, capabilities and cost savings.

Solution Support

When you have a multi—vendor installation, complex integration or a larger ecosystem built around your NewTek products, diagnosing and resolving issues can be challenging. Having access to the expertise of NewTek Professional Services for remote and on—site assistance can prove invaluable in getting your production back on track.

With a Solution Support Agreement, your productions are secured by a comprehensive customer support plan that goes beyond your NewTek products to your entire production workflow, including on-demand workflow troubleshooting, as well as assistance with programming, workflow design, or operator training.

NewTek offers Solution Support Agreements to meet every customer’s needs, with service blocks starting at four hours and logged in 6-minute increments, and standard product support courtesy of our Professional Services team included free of charge.

On-Site Training

Prepare your production team for success by scheduling factory-authorized product training with a seasoned live production professional.

Let us design a custom training program that is right for you, or choose from a menu of modular sessions to build your own training program, ranging from a half-day to a full day and beyond. Our experienced, professional instructors will guide your team through the operation of NewTek products in the context of your workflow and relate how each session applies your production, ensuring that you receive the proper training to help meet your production goals.

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